Maintenance Manual
Chat Template Sets 43
Hiding Emoticons
The chat typing area toolbar of the customer console has a Smiley button that can be used to add emoticons in
the chat messages. You can hide the button if you do not want customers to use it.
The Emoticons button
To hide emoticons:
1. Open the _Home
\eService\templates\chat\
Template_Folder
\eGainLiveConfig.js
file in a text
editor.
2. Locate the
showSmileyTool
property and change the value of the property to
false
to hide the
emoticons.
3. Save the changes.