Maintenance Manual

Chat Template Sets 41
Disabling Rich Text Editor
By default the chat typing area of the Chat Customer Console has a rich text editor. You can enable the plain text
editor, if you do not want customers to use the rich text editor.
Out-of-the-box rich text editor toolbar
To disable the rich text editor:
1. Open the Cisco_Home \eService\templates\chat\ Template_Folder \eGainLiveConfig.js file in a
text editor.
2. Locate the
useTextEditor property and set the value to 1 to enable the plain text editor. The default value
is
0 , which means that the rich text editor is enabled.
3. Save the changes.