Maintenance Manual

40 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
6. Clear the browser cache and access the chat link to test the changes.
Customized messages
Setting Maximum Length for Chat Messages
To set the maximum length for chat messages:
1. Open the Cisco_Home \eService\templates\chat\ Template_Folder \eGainLiveConfig.js file in a
text editor.
2. Locate the
maxMessageSize property and change the value of the property to the number of characters you
want to allow for each chat message. By default the value is set to 800. This setting is also used to control
the message length in the Additional Comments field in the survey form. The maximum value can be set to
2000.
3. Save the changes.
4. Clear the browser cache and access the chat link to test the changes.