Maintenance Manual

Chat Template Sets 39
masking for the chat channel. For details, see Cisco Unified Web and E-Mail Interaction Manager
Administrator’s Guide to Administration Console.
Off the record messages
To change the text for various options:
1. Open the
Cisco_Home \eService\templates\chat\ Template_Folder \properties\chat_ Locale .properties
file in a text editor.
2. To change the text that appears when a customer goes on-record and off-record, locate the following
properties and change the values:
 L10N_OFF_RECORD_MESSAGE: The default value is Your messages are now off-record
and will not be saved in the system
.
 L10N_ON_RECORD_MESSAGE: The default value is Your messages are now on record .
3. To change the text that appears when data is masked, change the value of the following property:
 L10N_SENSITIVE_DATA_MASKED: The default value is Don't worry. Your sensitive
data has been masked
.
4. To change the text that appears in the chat transcript when messages have been removed due to masking,
change the value of the following property:
 L10N_OFF_RECORD_MESSAGE_REMOVED: The default value is Message has been
removed
.
5. Save the changes.