Maintenance Manual

Chat Template Sets 33
2. Open the
Cisco_Home \eService\templates\ Template_Folder \properties\chat_en_us.properties file in a
text editor and do the following:
a. Add the following line in the property file:
L10N_ Name _PROMPT = “ Display name for the attribute ”
Where: L10N_ Name _PROMPT should match the value set in paramName in step 1 on page 32.
b. Save the changes.
3. Clear the browser cache and access the chat link to test the changes. The login page should show the new
fields.
Custom login form
Enabling Anonymous Chats
Anonymous chats allow customers to chat with agents without providing any personal details, like name, email
address, phone number, etc. When the customer clicks the chat link or button, he is not displayed the login page.
To enable anonymous chats:
1. Open the Cisco_Home \eService\templates\chat\ Template_Folder \eGainLiveConfig.js file in a
text editor.
2. Locate the
loginParameters property and delete all the parameters between the square brackets. The
property will look like:
loginParameters : []
3. Save the changes.
4. Clear the browser cache and access the chat link to test the changes. The chat should start without showing
the login page.