Maintenance Manual

32 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
To add new fields:
1. Open the Cisco_Home \eService\templates\chat\ Template_Folder \eGainLiveConfig.js file in a
text editor and do the following:
a. Locate the
loginParameters property, and copy a section for one of the existing parameters and
paste it where you want to add the custom field. Edit the following properties.
 paramName: Create a parameter name using the format L10N_ Name _PROMPT .
 objectName: Provide the object name. See the table on page 31 for details about the object name
you need to provide.
 attributeName: Provide the attribute name. See the table on page 31 for details about the attribute
name you need to provide.
 primaryKey: Set the value as 0 .
 required: If you want to set the field as required set the value as 0 . To make the field mandatory,
set the value
1 .
 minLength: Set the minimum required characters for the field. If a field is not required, set the
minimum length as 0.
 maxLength: Set the maximum allowed characters for the field. The value should not be set more
than the value set in the Tools Console while creating the custom attribute.
 fieldType: Set the field type.
● For single line text fields, set the value as 1.
● For multi-line text fields, set the value as 2.
● For dropdown fields, set the value as 3.
● For multi-select dropdown list, set the value as 4.
 validationString: Provide the expression against which the information provided by the customer
is to be checked. For example, for phone number you can give an expression like,
^\s*\(?\s*\d{3}\s*\)?\s*[-.]?\s*\d{3}\s*[-.]?\s*\d{4}\s*$ . And, for email you
can use the expression like,
^[0-9a-zA-Z\.\-\_]+\@[0-9a-zA-Z\.\-]+$ - this expression
refers to the format X@Y. Z ([e-mail]). For fields that require an integer value, you
need to atleast set the validation string as
\\d+$ .
b. Save the changes.
Subject, Custom
attributes added to
activity data
casemgmt::activity_data subject
If the custom attributes added to the object has two words,
replace the space with underscore (_). For example, if the attribute
created in Tools Console is
More details , the attribute name
will be
more_details .
Custom attributes
added to customer
data
casemgmt::customer_data If the custom attributes added to the object has two words,
replace the space with underscore (_). For example, if the attribute
created in Tools Console is
Family name , the attribute name will
be
family_name .
Custom attributes
added to contact
point data
casemgmt::contact_point_data If the custom attributes added to the object has two words,
replace the space with underscore (_). For example, if the attribute
created in Tools Console is
Mobile number , the attribute name
will be
mobile_number .
For Object Name Attribute Name