Maintenance Manual

Chat Template Sets 31
 ERROR_NAME: Change the error message of the name field.
 ERROR_EMAIL: Change the error message of the email field.
 ERROR_PHONE: Change the error message of the phone field.
 ERROR_SUBJECT: Change the error message of the question field.
b. You can also change the text of the fields displayed on the login page. Locate the following properties
and provide new labels for the fields.
 L10N_NAME_PROMPT: Change the label of the name field.
 L10N_EMAIL_PROMPT: Change the label of the email field.
 L10N_PHONE_NUMBER_PROMPT: Change the label of the phone number field.
 L10N_YOUR_QUESTION_PROMPT: Change the label of the text field.
 L10N_CHARACTER_COUNT: Change the text of the message displayed to indicate the
character count for the test box. Make sure you do not delete
{0} from the message.
 L10N_MESSAGE_LENGTH_ERROR: Change the message displayed when the message of the
customer exceeds the allowed message length. As part of the message, if you want to display the
allowed length and the number of characters the user has typed, make sure you retain
(MESSAGE_LENGTH) and (MAX_LENGTH) in the new message.
4. Save the changes.
5. Clear the browser cache and access the chat link to test the changes.
Adding New Fields
Along with full name, email address, and phone number, you can use custom attributes on the login page.
Custom attributes created for the following objects can be added to the login screen. For details about creating
these attributes, see the Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Tools
Console.
 Customer Data
 Contact Point Data
 Activity Data
The following table lists the fields that can be added to the login page. It also lists the attribute names and object
names for each field. You will need this information to add new fields to the login screen.
For Object Name Attribute Name
Full Name casemgmt::individual_customer_data full_name
Email Address casemgmt::email_address_contact_
point_data
email_address
Phone Number casemgmt::phone_number_data phone_number