Maintenance Manual

Chat Template Sets 29
3. Save the changes.
4. Clear the browser cache and access the chat link to test the changes.
Configuring Login Page Parameters
Build the web form which customers must fill in to initiate a chat. The system uses the customer’s contact details
(for example, email address, phone number, etc.) to identify existing customers and add the chat session to their
customer records automatically. It also creates customer record for new customers.
You can:
 Change the text of the options
 Remove fields
 Change the order of fields
 Change the primary key
Out-of-the-box login page
To configure the login page:
1. Open the Cisco_Home \eService\templates\chat\ Template_Folder \eGainLiveConfig.js file in a
text editor.
2. Locate the
loginParameters property, and do the following.
a. To remove an existing field, select the code for the field and delete it from the file. For example, to
remove the phone number from the login page, delete the following lines: