Maintenance Manual

26 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
 messenger.js
 audio.js
 transcript.js
 video.js
 blank.html
 v11.version
 All file in the libs folder
After creating the template set, some of the things that you can do are:
 Configure the login page parameters (page 29)
 Enable anonymous chats (page 33)
 Hide the emoticons option (page 55)
 Set the maximum length of chat messages (page 40)
 Configure widgets (page 48)
 Configure the survey questions (page 48)
 Change the off hours message (page 53)
Changing General Settings
To change the general properties for templates:
1. Open the
Cisco_Home \eService\templates\chat\ Template_Folder \properties\chat_ Locale .properties
file in a text editor.
2. Edit the values for the following properties:
 L10N_DOCUMENT_TITLE: Change the title of the chat window. The default value is Live
Collaboration by Cisco.
 L10N_BROWSER_CLOSE_MESSAGE: Change the message displayed to the customer when he
closes the chat window during a chat session.
 L10N_CLOSE_MESSAGE: Change the message displayed to the agent when the customer closes the
chat session.
 L10N_NEW_MESSAGE: Change the text that is displayed in the task bar and the title window of chat
when the agent sends a new message to the customer.
 L10N_START_CHAT_BUTTON: Change the text of the button for starting chat. The default value is
Start Chat.
 L10N_SUBMIT: Change the text of the button for sending chat messages. The default value is Send.
 L10N_WINDOW_CLOSE_BUTTON: Change the text of the button for closing the chat window. The
default value is Close window.
3. Save the changes.
4. Clear the browser cache and access the chat link to test the changes.