Maintenance Manual

24 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
More Help Options Page
This page is displayed to customers when the queue cannot hold any more chats waiting to be serviced.
Customers cannot start new chats and are presented with alternative ways of getting help. This feature is
available only for standalone chats.
The more help options page
Do I need to create new templates or just use the default ones?
The template set, Cisco Sunburst, is shipped with the application. You must always create a copy of the default
template set and customize it to look like your website.
You can choose to use one template set for all your chat entry points for a consistent look and feel. Alternatively,
you can use different templates, so that the look and feel of each one is targeted towards a specific audience.
How easy are the templates to modify?
The templates are easy to modify. All the properties of the templates sets are modified using the files available
on the web server. It is possible to make a number of layout and wording changes as well as branding changes to
match them with the look and feel of your website.
Some important things to note:
 You must have a good knowledge of the HTML and CSS languages to make changes in the HTML and CSS
files.
 Always create a backup copy of the files before making any changes.