Maintenance Manual

20 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
 Setting Maximum Length for Chat Messages
 Disabling Rich Text Editor
 Hiding Emoticons
 Changing Agent and Customer Images
 Changing Chat Bubble Colors
 Changing Sound Alert
 Configuring Widgets
 Configuring Survey Questions
 Turning Off Surveys
 Configuring the More Help Options Page
 Changing the Off Hours Message
 Changing Chat Transcript Options
 Deleting Template Sets