Maintenance Manual

Configuring the System for Chat 17
 Starvation Time for Activities
 Chat Auto-Pushback Settings
 Enable auto-pushback of chats
 Expiry time for auto-pushback for chats (minutes)
 Make agent unavailable on auto-pushback of chats
Settings at the Department Level
 Chat - User max load
 Chat - Override user max load setting for pull
 Chat - My Monitor - Max join load
 Chat - My Monitor - Activity refresh interval (seconds)
 Chat - Automatic case creation
 Chat - Inbox sort column
 Chat - Inbox sort order
 Chat - Force resolution code
 Chat - Force activity categorization
 Chat - Display timestamp in agent chat console
 Chat - Display timestamp in completed chat transcript
 Chat - Automatic session closure interval (seconds)
 Chat - Restore agent console when a message arrives
 Chat - Agent chat message maximum length
 Chat - Agent availability choice enabled
 Chat - MeadCo download on agent console
 Chat - Disable typing area and page push area on customer exit
 Chat - SLA threshold interval (seconds)
 Chat - Daily service level sample set definition
 Chat - Auto block check
 Chat - Auto spellcheck
 Chat - Notification mail dispatching from address
 Chat - Agent Availability Buffer Value
 Chat - Agent Availability Check Mechanism
 Chat - Enable Sound Alert
 Reason for chat transfer
The following settings are used only for templates that are upgraded to Unified WIM 11.0(2) from previous
versions of Unified WIM 4.4.