Cisco Unified Web and E-Mail Interaction Manager Daylight Savings Time (DST) Changes in 2007 For Unified Contact Center Express Release 4.2(1) July 2007 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
Contents 1. Preface _____________________________________________________________ 4 Audience ......................................................................................................................4 Structure ......................................................................................................................4 Conventions ................................................................................................................4 2.
1. Preface The United States has planned a change to its Daylight Savings Time (DST) observance beginning in 2007. The Energy Policy Act of 2005 mandates that DST will start on the second Sunday in March and end on the first Sunday in November. In 2007, the start and stop dates will be March 11 and November 4, respectively. These dates are different from previous DST start and stop dates. In 2006, the dates were the first Sunday in April (April 2, 2006) and the last Sunday in October (October 29, 2006).
2. Updating various Operating Systems for support of DST changes Updating Windows 2003 OS Update Windows 2003 machines with the Windows Update provided from Microsoft. Please see the following link for more information: http://www.microsoft.com/windows/timezone/dst2007.mspx Updating Windows XP OS Update Windows XP machines with the Windows Update provided from Microsoft. Please see the following link for more information: http://www.microsoft.com/windows/timezone/dst2007.
3. Cisco Interaction Manager 4.2(1) Preparing to update STOPPING SERVERS 1. Stop Cisco Service on all the servers. Please refer to the Cisco Interaction Manager Installation Guide for more details. Applying the Operating System patches Apply the Operating System patches using instructions provided in chapter 2. Starting servers Start Cisco Service on all the servers. Please refer to the Cisco Interaction Manager Installation Guide for more details.
4. Appendix A - Supporting URLs The following links may provide additional information on third-party software as it pertains to the affect of the change in DST for 2007. This information can also help you find technical support from these vendors if required. SUN JAVA http://java.sun.com/developer/technicalArticles/Intl/USDST/ MICROSOFT WINDOWS OPERATING SYSTEMS http://www.microsoft.com/windows/timezone/dst2007.mspx http://support.microsoft.
5. Appendix B - Verifying JRE Version V E R I F Y I N G JRE V E R S I O N - Change directory to \\bin and open DOS command. Execute following command to verify JRE version: java –version This command should return following output: For JRE 1.4.2_11 java version "1.4.2_11" Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_11-b06) Java HotSpot(TM) Client VM (build 1.4.
