Maintenance Manual

8 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
 For general access to Cisco Voice and Unified Communications documentation, go to
http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_category_home.html
The document set contains the following guides:
 Cisco Unified Web and E-Mail Interaction Manager Hardware and System Software Specification
 Cisco Unified Web and E-Mail Interaction Manager Installation Guide
 Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide
User guides for agents and supervisors
 Cisco Unified Web and E-Mail Interaction Manager Agent’s Guide
 Cisco Unified Web and E-Mail Interaction Manager Supervisor’s Guide
User guides for Knowledge Base managers and authors
 Cisco Unified Web and E-Mail Interaction Manager Knowledge Base Author’s Guide
User guides for administrators
 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Administration Console
 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Routing and Workflows
 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration
Resources
 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Email Resources
 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Data Adapters
 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Reports Console
 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to System Console
 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Tools Console