Maintenance Manual

Preface 7
 ICM: Intelligent Contact Manager
 IPCC: Internet Protocol Contact Center
 IPTA: ICM-picks-the-agent
 JDBC: Java Database Connectivity
 MR: Media Routing
 MRD: Media Routing Domain
 ODBC: Open Database Connectivity
 PG: Peripheral Gateway
 PIM: Peripheral Interface Manager
 SNMP: Standard Network Management Protocol
 UI: User Interface
Other Learning Resources
Various learning tools are available within the product, as well as on the product CD and our website. You can
also request formal end-user or technical training.
Online Help
The product includes topic-based as well as context-sensitive help.
Online help options
Document Set
The Cisco Unified Web and E-Mail Interaction Manager documentation is available in the Documents folder on
the product CD. The latest versions of all Cisco documentation can be found online at http://www.cisco.com
 All Unified EIM documentation can be found online at
http://www.cisco.com/en/US/products/ps7236/tsd_products_support_series_home.html
 All Unified WIM documentation can be found online at
http://www.cisco.com/en/US/products/ps7233/tsd_products_support_series_home.html
 In particular, Release Notes for these products can be found at
http://www.cisco.com/en/US/products/ps7236/prod_release_notes_list.html
Use To view
Help button
Topics in Cisco Unified Web and E-Mail Interaction Manager Help; the Help button appears in the console
toolbar on every screen.
F1 keypad button Context-sensitive information about the item selected on the screen.