Maintenance Manual

30 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
 CTI Strategy: If the routing type is set to Unified CCE, the value in this field is set to AgentReserved
and cannot be changed. If the routing type is set to Automatic Call Distributor, then select one of the
following options.
 Agent Reserved
 Predictive
 PhantomWaitRelease
 PhantomWaitNoRelease
 PhantomNoCallRelease
 PhantomNoCallNoRelease
 PhantomNoCallOnHold
 Queue: Select a queue mapped to a Unified CCE Media Routing Domain that belongs to CIM_BC
Media Class. This is required information. To select a queue, click the Assistance
button. From the
Select Queue window, select a queue. The queues available in this window are decided based on the
subactivity and routing type configured for the queue. When the subactivity selected is blended
collaboration and the routing type selected is Unified CCE or Automatic Call Distributor, only the
queues mapped to a Unified CCE Media Routing Domain that belong to CIM_BC Media Class are
displayed. The queues available can be active or inactive. If the entry point is marked as active, then an
active queue must be selected for the entry point.
 Template: Select a template set created for blended collaboration. This is required information. To
select a template, click the Assistance
button. From the Select Template Set window, select a
template set.
 Enable auto login: For blended collaboration, auto login should not be enabled as you need to obtain
the customers phone number to generate a phone call. From the dropdown list, select No.
Set the general properties
Important: An active entry point cannot be mapped to an inactive queue.