Maintenance Manual

28 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
 Agent Availability: With this option you can decide if the agent availability is to be checked when a
customer initiates a chat session. There are two options available:
 Required: Customers will be able to initiate a chat session only if an agent is available
(Availability setting from the Agent Console is selected) for handling chats. If no agent is available,
the No Service message is shown to customers.
 Not required: Customers will be able to initiate chat sessions even when no agent (Availability
setting from the Agent Console is not selected) is available for handling chats. Customers are not
shown the No Service message.
Set general properties
4. In the Properties pane, on the Options tab, go to the Page push section to enable page pushing. It allows
agents to send web pages to customers.
 Enable page pushing from agent to customer: Enable this option to allow agents to send web pages
to customers. By default Yes is selected. Select No to disable it. When page pushing is not allowed, the
Cobrowse section of the Information pane of the Agent Console is disabled.
Configure page pushing settings
You can also control the URLs allowed for page pushing.
a. Select the page push of the URLs listed below option.
b. From the dropdown list, select one of the following options.
 Do not allow: The listed URLs will not be allowed for page pushing.
 Allow: Only the listed URLs will be allowed for page pushing.
c. In the field, type the URL. Press Enter and type the next URL.