Maintenance Manual

24 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
 And, the company logo image file should be added at
Cisco_Home \eService\web\image\platform\misc. Replace the poweredby_egain.gif image
available in the folder. Do not change the name of the image. All templates in an installation will have the
same company logo.
Deleting Template Sets
To delete a template set:
1. In the Tree pane, browse to Administration > Departments > Department Name > Chat > Templates.
2. In the List pane, select the template set you want to delete.
3. In the List pane toolbar, click the Delete
button.
Important: System provided template sets and the template sets used in entry points cannot be
deleted.