Maintenance Manual

Template Sets 23
In these options, separator is the text “Newest message” used to differentiate the latest messages from
the rest of the chat transcript.
Configure the display properties of chat messages
13. Lastly, on the Options tab, go to the Unsupported browser section. Type the message you want to show to
customers when they try to access the help link from a browser that is not supported.
Sample message shown on unsupported browsers
14. Click the Save button.
Customizing Template Sets
If you will be using branded CSS or image files, copy them to the directory for this template set on the server
after you have configured the template set. This cannot be done from the Administration Console; someone with
direct access to the file server must copy the files into the directory.
 The CSS file should be added at:
Cisco_Home \eService\web\css\live\templates\ Template_Set_Folder
 The header image files should be added at:
Cisco_Home \eService\web\css\live\templates\ Template_Set_Folder \images. Replace the
egainlive_header_logo.gif
(size: 300 pixel X 70 pixel) and
egainlive_header_background.gif (size: 2 pixel X 70 pixel) images. Do not change the names of the
images.
 The header image file should be added at:
Cisco_Home \eService\web\image\live\templates\ Template_Set_Folder. Replace the header.jpg
image available in the folder. Do not change the name of the image.