Maintenance Manual

22 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
You can rearrange the order of attributes. By default, the fields appear in the following order - Full
name, Phone number, Email address, and Subject. To rearrange the fields, click on the left side of the
row of the attribute you want to move. The row gets selected. Click the Move up or Move down button
to move the attribute to the required position.
You can also remove fields from the login page. To remove an attribute, click on the left side of the row
of the attribute you want to remove. The row gets selected. Press the Delete key on the keyboard. The
field is removed.
Sample login page
11. Next, on the Options tab, go to the Off hours section. Set up the text to be displayed when no agents are
available. For callback and delayed callback activities, the off hours message is not displayed to customers.
Sample off hours message
12. Next, on the Options tab, go to the Service section. With this setting you can decide how the messages
should appear. The following options are available.
 Newest message at bottom - with separator
 Newest message at bottom- without separator
 Newest message at top- with separator
 Newest message at top- without separator