Maintenance Manual

18 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
 Properties file name - Customer messages: The value in the field changes automatically based on the
language selected in the Language field on the General tab.
 CSS file name: This is the primary Cascading Style Sheet (CSS) file for the template. All styles in the
chat template are defined in this file. The default value is egainliveweb.css.
 JSP file name - Abandon: This file is executed to show the message configured to be displayed when
a customer abandons a chat session. The default value is abandon.jsp.
 JSP file name - Error: This file is executed to show the message configured to be displayed when an
error occurs during the chat session. The default value is error.jsp.
 JSP file name - Exit: This file is executed to show the message configured to be displayed when a
customer exits the chat session. The default value is exit.jsp.
 JSP file name - Login: This file is executed to show the login page configured to be displayed when a
customer clicks the chat help link or button. The default value is login.jsp.
 JSP file name - Off hours: This file is executed to show the message configured to be displayed when
the chat entry point is accessed when an agent is not available or it is accessed during non-business
hours. The default value is offhours.jsp.
 JSP file name - Service: This file is executed to display the customer chat console during the chat
session. The default value is eglvconsole.jsp.
 JSP file name - Unsupported browsers: This file is executed to show the message configured to be
displayed when a chat session is initiated from an unsupported browser. The default value is
unsupported.jsp.
Provide the names of the files available in the template directory
6. On the Options tab, go to the General section. Provide the following details: