Maintenance Manual

Elements of the Consoles 13

 Chat - MeadCo download on agent console

 Chat - Disable typing area and web collaboration area on customer exit

 Chat - SLA threshold interval (seconds)

 Chat - Daily service level sample set definition

 Chat - Auto block check

 Chat - Auto spellcheck

 Chat - Notification mail dispatching from address

Elements of the Consoles

The components of chat and collaboration are available in the Administration Console.

Administration Console

To get to know the console user interface better, let us begin by dividing it into five functional areas.

Elements of the Administration Console user interface

1. Console toolbar: The main toolbar of the console appears at the top of the screen. Each button on this

toolbar allows you to perform a specific function. Some of these are: navigate to other consoles, send and

receive internal messages, log out of the system, and access the online help for the Administration Console.