Maintenance Manual

12 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
 Listener service (For integrated chats, blended collaboration, callback, and delayed callback activities only.
Not required for standalone chat activities.)
Settings for Chat and Collaboration
Make sure that the following partition and department level settings are configure properly. For details about
these settings, see the Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to
Administration Console.
Settings at the Partition Level
 Application Instance
Settings at the Department Level
 Chat - User max load
 Chat - Override user max load setting for pull
 Chat - My Monitor - Max join load
 Chat - My Monitor - Activity refresh interval (seconds)
 Chat - Automatic case creation
 Chat - Inbox sort column
 Chat - Inbox sort order
 Chat - Force resolution code
 Chat - Force activity categorization
 Chat - Display timestamp in customer chat console
 Chat - Display timestamp in agent chat console
 Chat - Display timestamp in completed chat transcript
 Chat - Automatic session closure interval (seconds)
 Chat - Customer intermittent interval (seconds)
 Chat - Customer offline interval
 Chat - Restore agent console when a message arrives
 Chat - Restore customer console when a message arrives
 Chat - Customer chat message maximum length
 Chat - Agent chat message maximum length
 Chat - Agent availability choice enabled
 Chat - MeadCo download on customer console