Manualshelf

User Guide

ManualsBrandsCisco ManualsCollaboration EndpointsCisco Unified E-Mail Interaction Manager 4.3(1)
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Viewing Chat Activity Information 95
Web collaboration mode: The web collaboration mode of the customer. The web collaboration mode
can be Manual, Basic, or Advanced.
View chat transcript
Below the activity details, you can view the transcript of the chat. You can view the activity body only for
completed chat activities and not for chats that are in progress. The chat transcript contains the complete text of
the chat as well as any links to web pages and attachments that were sent during the chat session.