User Guide

84 Cisco Unified Web and E-Mail Interaction Manager Agent’s Guide
Always save a draft:
After making changes to a reply.
After attaching a file.
Before transferring an activity.
You do not need to save a draft:
After adding a note to an activity.
Just before clicking the Send, Send and Complete, or Complete buttons.
To s a v e a d r a ft :
In the Reply pane toolbar, click the Save button.
Completing Email Activities
You can use this option if you have completed the activity assigned to you and no email is to be sent to the
customer.
To complete an activity:
In the Reply pane toolbar, click the Complete button.
If there are other open activities that belong to the same case, you are prompted to complete those activities and
close the case.
Complete activity and close case