User Guide

60 Cisco Unified Web and E-Mail Interaction Manager Agent’s Guide
 Click the Notes button to add a note to the activity. In the Add Note window that appears, add the note
and click the Add button.
Click the Transfer button to transfer the activity.
Transfer activities to users, queues, or departments
Viewing Activity Information
Viewing Activity Details and Body
To view the activity details and body:
 In the Information pane, go to the Activity section. Here you can view the details of the activity and the
activity body. You can also the change the priority and due date of the activity.
View activity details and body