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User Guide

ManualsBrandsCisco ManualsCollaboration EndpointsCisco Unified E-Mail Interaction Manager 4.3(1)
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Evaluating My Work 37
Evaluating My Work
Three types of reports are available in the Agent Console to help you evaluate your performance.
Agent Login Summary report
Agent Efficiency report
Agent Availability for Chat report, which is available in systems that include Unified Web Interaction
Manager.
For details, see “Reports” on page 110.