User Guide

36 Cisco Unified Web and E-Mail Interaction Manager Agent’s Guide
4. Click OK to close the window.
Updating the Personal Dictionary
To prevent the spelling checker from highlighting words that are specific to your organization, but not part of a
standard dictionary, you can update the personal dictionary.
Adding Words to Personal Dictionary
To add words to your personal dictionary:
1. In the Agent Console toolbar, click the Options button.
2. In the Options window, go to the Personal Dictionary tab.
3. On the Personal Dictionary tab, click in the field below the Word column heading, type the word you want
to add to your personal dictionary and press
ENTER.
Add words to the personal dictionary
4. Click the OK button.
Deleting Words From Personal Dictionary
To delete words from your personal dictionary:
1. In the Agent Console toolbar, click the Options button.
2. In the Options window, on the Personal Dictionary tab, select the word you want to delete and click the
Delete button.