User Guide

Personalizing the System 35
2. In the Options window, go to the Settings tab, and change the settings.
Configure settings
3. After changing the settings, click the OK button.
Changing Your Password
To change your password:
1. In the Agent Console toolbar, click the Options button.
2. In the Options window, go to the Password tab.
3. On the Password tab, first provide the old password. Then, provide the new password and verify the new
password. Click the Change Password button.
Change your password
Important: Only standalone agents should change their password through the Agent Console.
Authentication information for agents who are mapped to Unified CCE users is managed through
Unified CCE. Mapped agents should not attempt to change their password from the Options section
in the Agent console.