User Guide

26 Cisco Unified Web and E-Mail Interaction Manager Agent’s Guide
To set your pull options:
1. In the Agent Console toolbar, click the Options button.
2. In the Options window, go to the Pull Options tab and provide the following details.
 Activity to pull first: From the dropdown list select the type of activities to pull. The options available
are:
 Due soonest: Activities that are not late, but are due the soonest.
 Highest priority: Activities that are marked with the highest priority.
 Most overdue: Activities that are late and are already overdue.
 Newest: Activities that have the most recent creation date and time.
 Oldest: Activities that have the oldest creation date and time.
 Maximum activities to pull: Specify the number of activities you want to pull each time you click the
Pull Next button or the Pull Next Chat button.
 From the list of queues select the queues from which you want activities to be pulled when you click the
Pull button in the inbox toolbar.
Set options for pulling activities
3. Click the OK button.
Important: You can change your options for pulling activities only if you have the permission to
change your options.