User Guide

Elements of the User Interface 21
A sample Information pane
From the Information pane, you can view details of the following business objects.
 Activity: body, details, and audit information
 Case: details
 Customer: details and history
You can also do the following:
1. Change priority of activities
2. Change severity of cases
3. Change due date of activities and cases
4. Create new cases and change cases of activities
5. Close cases
6. Print case and activity details
7. Change preferred agent of customer
8. Change contact details of customer
9. Create new customers and change the customer associated with an activity
10. Delete customers
11. Change customer details
The Information pane toolbar consists of the following buttons, but not all options may be enabled for all agents.