User Guide

16 Cisco Unified Web and E-Mail Interaction Manager Agent’s Guide
Elements of the User Interface
The Agent Console screen has six elements or functional areas.
Agent Console
1. Console toolbar.
2. Inbox Folders pane.
3. Inbox list pane, with Main Inbox and Chat Inbox tabs (visible to agents with both Email and Chat licenses).
4. Information pane.
5. Reply pane, which also becomes the Chat, Compose, and other activity composition panes.
6. Status bar.
Console Toolbar
The Console toolbar provides access to the Search, Messages, and Options windows. It also helps you perform
common tasks such as refreshing the screen display or logging out of the system. The inbox, Information, and
Reply panes have their own toolbars for tasks that you would perform in these panes.