User Guide

114 Cisco Unified Web and E-Mail Interaction Manager Agent’s Guide
Percentage Availability for Chat = Time Availability for Chat (in seconds)/ Time Logged On (in seconds)
*100
Level 2
This levels breaks down the data in the report by time increment. To drilldown to this level of report, click on
your user name.
Running Reports
1. Click the My Report button in the Console toolbar.
The My Report window opens.
Select the type of report to run
2. Select the type of report to run. Choose from Agent Activity Summary report, Agent Efficiency report, and
Agent Availability for Chat report.
3. Specify the time frame of the report. It can be:
 One day
 One week
 One month
4. Click Run.