User Guide

102 Cisco Unified Web and E-Mail Interaction Manager Agent’s Guide
About Messages
Messages allow you to send simple text messages to other users of the system using their user name. Email
addresses can be used to send messages to team members who are not users of the system.
Messages can be scheduled for delivery at a specific time, and can be set to expire in a specified time frame.
Only users with the Create Message and Delete Message actions can create and delete messages.
Related User Actions
You can create, schedule and delete messages.
There are two actions related to Messages: Create message and Delete message. These actions have to be
assigned to you by your administrator.
 The Create message action allows you to create messages and schedule message delivery.
 The Delete message action allows you to delete messages.
Viewing Messages
To view a message:
1. In the Console toolbar click the Messages button. The Messages window opens.
2. If it is not already selected, click Received in the tree pane. The list pane refreshes to display messages.
View message