Manual
Total
Transfers
Num
Apps
Visited
Num
Errors
Num
Time Out
DNISANICall
Duration
TimeStart
Date
CallGUIDCall
Num
01003110191191191500:40:5411/30/20062E2D8EB6-
7F6C11DB-
9
900F0014-
6944B962
Unified CVP Application Summary Report
To measure the overall effectiveness of various self-service applications, the application summary
report displays the core application data.
Table 11: Unified CVP Application Summary Report
Caller AbandonHandledOfferedGroup Name
1,6203,248,2813,276,239Reporting GD DTMF 60sec
Unified CVP VXML Element By Call Report
Customers who deploy self-service applications need a report that tracks a call's path through
VXML elements. This report is used to debug and monitor VXML applications after they are
deployed.
Table 12: Unified CVP VXML Element By Call Report
Element TypeElement Exit TimeElement Enter TimeElement Name
Subdialog Start1:11:53 am1:11:53 amSubdialog Start 01
Start1:11:53 am1:11:53 amstart
ReqICMLabel1:11:54 am1:11:53 amReqICMLabel
ElementFlag1:11:54 am1:11:54 amFlag Done
Voice1:11:54 am1:11:54 amAudio Exit
Voice1:11:54 am1:11:54 amAudio ValidLabel
Subdialog Return1:11:54 am1:11:54 amSubdialog Return 01
End1:12:43 am1:12:43 amend
Unified CVP and Unified ICME Report
Customers who deploy self-service applications with their Unified ICME or Unified CCE system
need a report that will track the details of this system as well as Unified CVP details. Crystal
Reports can join data from more than one ODBC connection. In particular, Crystal Reports
functionality allows you to select two data sources (in this case, one from Unified CVP Informix
tables and one from Microsoft SQL Server tables) and create a join report.
Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
77
Chapter 6: Reporting Against the Database
Using the Cisco-Provided Sample Report Templates