Manual

DescriptionChapter
Provides information about the database schema.Chapter 5, "Introduction to the Database Schema" (page
53)
Discusses generating reports.Chapter 6, "Reporting Against the Database" (page 75)
Provides a list of best practices.Chapter 7, "Reporting Best Practices" (page 81)
Related Documentation
Unied CVP provides the following documentation:
Cisco Security Agent Installation/Deployment for Cisco Unied Customer Voice Portal
provides installation instructions and information about Cisco Security Agent for the Unied
CVP deployment. We strongly urge you to read this document in its entirety.
Conguration and Administration Guide for Cisco Unied Customer Voice Portal describes
how to set up, run, and administer the Cisco Unied CVP product, including associated
conguration.
Element Specications for Cisco Unied Call Services, Universal Edition and Unied Call
Studio describes the settings, element data, exit states, and conguration options for Elements.
Installation and Upgrade Guide for Cisco Unied Customer Voice Portal describes how to
install Unied CVP software, perform initial conguration, and upgrade.
Operations Console Online Help for Cisco Unied Customer Voice Portal describes how
to use the Operations Console to congure Unied CVP solution components.
Planning Guide for Cisco Unied Customer Voice Portal provides a product overview and
describes how to plan for a Unied CVP deployment.
Port Utilization Guide for Cisco Unied Customer Voice Portal describes the ports used in
a Unied CVP deployment.
Programming Guide for Cisco Unied Call Services, Universal Edition and Unied Call
Studio describes how to build components that run on the Cisco Unied CVP VXML Server.
Say It Smart Specications for Cisco Unied Call Services, Universal Edition and Cisco
Unied Call Studio describes in detail the functionality and conguration options for all Say
It Smart plugins included with the software.
Troubleshooting Guide for Cisco Unied Customer Voice Portal describes how to isolate
and solve problems in the Unied CVP solution.
User Guide for Cisco Unied Call Services, Universal Edition and Cisco Unied Call Studio
describes the functionality of Call Studio including creating projects, using the Call Studio
environment, and deploying applications to the Cisco Unied CVP VXML Server.
Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
2
Preface
Related Documentation