Manual

Preface
Purpose
This document provides information to help you configure and manage the Reporting Server.
Audience
This guide is intended for Call Center managers, Unified Customer Voice Portal (CVP) system
managers, Cisco Unified Intelligent Contact Management Enterprise (ICME) and Cisco Network
Application Manager (NAM) system managers, VoIP technical experts, and IVR application
developers. Readers of this guide should already have a general understanding of Unified CVP
software. Readers should be familiar with general Unified CVP installation and setup procedures.
Organization
This guide is divided into the following chapters:
DescriptionChapter
Provides an introductory discussion of the Reporting Server.Chapter 1, "Introduction to the Reporting Server" (page 5)
Discusses concepts to be kept in mind while managing the
database.
Chapter 2, "Managing the Database" (page 9)
Discusses how to configure the Reporting Server using the
Operations Console.
Chapter 3, "Configuring the Reporting Server" (page 17)
Discusses how to configure the VXML Server using the
Operations Console.
Chapter 4, "Configuring the VXML Server for Reporting"
(page 43)
Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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