Manual

DescriptionIndexNullTypeField
The date and time a
call ended with
NoYesdatetimeEndDateTime
hang-up or disconnect
(but see the Note
below)
The UUI of the
originating caller sent
by telephony provider
NoYesvarchar(100)UUI
The IIDIGITS of the
originating caller sent
by telephony provider
NoYesvarchar(100)Iidigits
The external UID of
the caller if the call is
associated with a user
NoYesvarchar(50)UID
The number of
applications visited
NoNointNumAppVisited
during the life of the
call
The number of times
that the call is opt out
to an agent
NoNointNumOptOut
The total number of
times the call is
transferred out
NoNointTotalTransfer
The number of times
the call timed out
NoNointNumTimeOut
The number of errors
that occurred during
the call
NoNointNumError
The number of times
the call is on hold due
to unavailable port
NoNointNumOnHold
The date and time of
the database operation
NoNodatetimeDBDateTime
Note: On occasion, messages are droppedeven for an otherwise successful call. In such cases,
EndDateTime is set to the same value as StartDateTime. Thus, if a call appears to be of 0
duration, report writers will know to exclude such a call from consideration in cases where it
would otherwise skew metrics.
Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 5: - Introduction to the Database Schema
Table Definitions