Manual
Do the following before adding a VXML Server to the Operations Console:
•
Collect the host name or IP address of the VXML Server during the installation of Unified
CVP software.
•
Install and configure at least one Call Server before configuring the VXML Server.
•
Review Call Studio scripts, noting any of the following items you want to include or exclude
from VXML Server reporting data:
–
Application names
–
Element types
–
Element names
–
Element fields
–
ECC variables
Procedure
To add a VXML Server:
Step 1
Choose Device Management > VXML Server.
The Find, Add, Delete, Edit VXML Servers window opens.
Note: To use an existing VXML Server as a template for creating the new VXML Server, select
the VXML Server by clicking the radio button preceding it and then click Use As Template.
Step 2
Click Add New.
The VXML Server Configuration window opens to the General Tab.
Step 3
Enter the general server information and choose a primary Call Server.
Step 4
Optionally, choose a backup Call Server.
Step 5
Select the Configuration Tab, then configure VXML Server properties.
Step 6
Optionally, select the Device Pool tab and add the VXML Server to a device pool.
Step 7
Optionally, select the Infrastructure tab and configure log file and syslog settings.
Step 8
When you finish configuring the VXML Server:
a.
click Save to save the settings in the Operations Server database
b.
OR click Save & Deploy to save the settings in the Operations Server database and deploy
the changes to the Reporting Server
Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 4: - Configuring the VXML Server for Reporting
Adding a VXML Server to the Operations Console