Manual
Table of Contents
Preface ...........................................................................................................................................................1
Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................3
Obtaining Documentation, Obtaining Support, and Security Guidelines....................................................4
1. Introduction to the Reporting Server...........................................................................................................5
Overview.....................................................................................................................................................5
How the Reporting Server Functions.........................................................................................................5
2. Managing the Database..............................................................................................................................9
Data Retention.........................................................................................................................................10
Data Categories.......................................................................................................................................12
Database Backup.....................................................................................................................................12
Retries: Backup and Purge.......................................................................................................................13
Database Recovery..................................................................................................................................14
How to Perform a Complete Database Restore...................................................................................14
Database Users........................................................................................................................................15
Instance Owner....................................................................................................................................15
Database Administrator.......................................................................................................................15
Application User...................................................................................................................................15
Reporting User....................................................................................................................................15
Failure and Restoration............................................................................................................................16
3. Configuring the Reporting Server.............................................................................................................17
Adding a Reporting Server to the Operations Console............................................................................17
Adding a Reporting Server..................................................................................................................18
Viewing Device State...........................................................................................................................22
Editing a Reporting Server in the Operations Console.............................................................................22
Editing a Reporting Server..................................................................................................................22
Guidelines for Choosing Secure Passwords........................................................................................32
Uploading a Log Messages XML File..................................................................................................33
Downloading a Log Messages XML File.............................................................................................34
Editing the Log Messages XML File....................................................................................................35
Unified CVP Event Severity Levels......................................................................................................35
Applying a License to a Reporting Server Using the Operations Console...............................................36
Applying a License to a Reporting Server...........................................................................................36
Deleting a Reporting Server From the Operations Console.....................................................................37
Deleting a Reporting Server................................................................................................................37
Viewing Reporting Statistics.....................................................................................................................38
Reporting Server Statistics..................................................................................................................38
Finding a Reporting Server in the Operations Console............................................................................40
Finding a Reporting Server..................................................................................................................40
Adding and Removing a Device from a Device Pool................................................................................41
Adding or Removing a Device From a Device Pool.............................................................................41
4. Configuring the VXML Server for Reporting..............................................................................................43
Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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