Manual

Configuring the Reporting Server
You can congure and manage the Reporting Server using the Unied CVP Operations Console,
a web-based interface from which you can congure the Unied CVP components in the Unied
CVP solution. From the Device Management menu, Reporting Server option, you can congure
one or more Reporting Servers.
Reporting provides historical reporting to a distributed self-service deployment in a call center.
The Reporting Server receives reporting data from one or more Call Servers and VXML servers,
and stores that data in an Informix database. Call data is stored in a relational database, on which
you can write custom reports. Administrators can use the Operations Console to schedule data
purge and database backups. Multiple Call Servers can send data to a single Reporting Server.
You can use third-party reporting tools, such as, Crystal Reports to generate and view reports
on call data. Unied CVP provides four sample Crystal report templates. One of the included
templates provides an example of joining Unied CVP and Unied ICME.
This section contains the following topics:
Adding a Reporting Server to the Operations Console, page 17
Editing a Reporting Server in the Operations Console, page 22
Applying a License to a Reporting Server Using the Operations Console, page 36
Deleting a Reporting Server From the Operations Console, page 37
Viewing Reporting Statistics, page 38
Finding a Reporting Server in the Operations Console, page 40
Adding and Removing a Device from a Device Pool, page 41
Adding a Reporting Server to the Operations Console
Adding a Reporting Server to the Operations Console adds its conguration to the Operations
Console database and adds it to the list of Reporting Servers in the Control Panel. When you
add a Reporting Server, you must associate it with one or more Call Servers. Call data for all
Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 3