Manual

A third-party reporting engine, such as Crystal Reports, can be used to generate various reports
against the predefined Unified CVP database schema. Unified CVP provides a few sample
Crystal report templates to demonstrate how to use Unified CVP data stored in Unified CVP
database tables. See Chapter 6, "Reporting Against the Database" (page 75) for a description
of the templates.
Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 1: Introduction to the Reporting Server
How the Reporting Server Functions