Developer's Guide

PREFACE VOICEXML PROGRAMMING GUIDE

FOR CISCO UNIFIED CUSTOMER VOICE PORTAL RELEASE 4.0(1)

viii

Conventions

This manual uses the following conventions:

Convention Description

boldface font

Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and

submenu names. For example:

Choose Edit > Find.

Click Finish.

italic font

talic font is used to indicate the following:

To introduce a new term. Example: A skill group is a collection of agents who share

similar skills.

For emphasis. Example:

Do not use the numerical naming convention.

A syntax value that the user must replace. Example:

IF (condition, true-value, false-value)

A book title. Example:

See the Cisco CRS Installation Guide.

window font

Window font, such as Courier, is used for the following:

Text as it appears in code or that the window displays. Example:

<html><title>Cisco Systems,Inc. </title></html>

< > Angle brackets are used to indicate the following:

For arguments where the context does not allow italic, such as ASCII output.

A character string that the user enters but that does not appear on the window such as a

password.