Developer's Guide

CHAPTER 6: DYNAMIC ELEMENT CONFIGURATIONS VOICEXML PROGRAMMING GUIDE

FOR CISCO UNIFIED CUSTOMER VOICE PORTAL RELEASE 4.0(1)

historical_data – Represents past actions taken by the user associated with this call (available

only when the user management system is turned on and the call is associated with a

particular UID).

These tags are identical to tags of the same name used within the Unified CVP XML decision

format. These tags are fully described in Chapter 2 of the VoiceXML Server User Guide for

Cisco Unified Customer Voice Portal.

For example, in the above situation where a setting has the value “http://{0}/grammar/{1}”,

the following substitute tag can represent index 0 coming from element data:

<data>

</data>

</substitute>