Installation Guide

Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3) vi
PREFACE
Purpose
This document explains how to install the Unified Contact Center
Management Portal components.
Audience
This document is intended for System Administrators with knowledge of
their IPCC system architecture. SQL Server Database Administration
skills are also an advantage.
Organization
Chapter 1, “Unified Contact Center Management Portal”
Introduces the Unified Contact Center Management Portal,
including its integration with IPCC Enterprise and Hosted
Editions, and how the Management Portal adds value to the
system. It discusses how the Unified Contact Center Management
Portal is used to configure (commission) a system deployment and
manage that system.
Chapter 2, “Installation Guidelines”
Lists the prerequisites for the Unified Contact Center Management
Portal installation and provides recommendations for pre-
installation platform configuration, including platform and back up
servers, antivirus software, security accounts, monitoring, system
management and data replication between servers.
Chapter 3, “Component Installation”
Provides instructions for the installation of all the Management
Portal components.
Chapter 4, “Component Configuration ”
Describes post-installation configuration of the Unified Contact
Center Management Portal, including setting up replication and
uploading .wav files for voice announcements. The procedure for
configuring a Unified Contact Center Management Portal server
cluster is detailed as well as how to use the Cluster Configuration
Manager to replicate data between Database servers. Web and
Database component server performance checklists are also
provided.
Chapter 5, “Post Installation Steps”
Describes how to set the administrator password for, and upload
report templates into, the Unified Contact Center Management
Portal platform.