Installation Guide

53 Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3)
Metadata
Data about data. Metadata describes how and when and by whom
particular data has been collected and how the data is formatted.
P
Polling
The Provisioning component sends a regular ping to the IVR to ensure it is
still online and functioning according to scripted parameters.
R
Remote Transfer
A protocol used by the Provisioning component to transfer customer script
to a remote Provisioning component.
Report
The means by which the Unified Contact Center Management Portal
provides to a user information about what is occurring within the system
itself. An example would be an audit report, which shows what changes
have been performed on the call center’s resources.
S
Secure Sockets Layer (SSL) – (See HTTPS)
Simple Network Management Protocol (SNMP)
A protocol designed to enable the remote management of a computer
network by polling and setting terminal values and monitoring network
events. SNMP enables communication between different types of network
and allows different types and brands of network peripherals (hubs,
bridges, routers, and so forth) to be managed by a single piece of network
management software.
Structured Query Language (SQL)
A database query language in which statements are formulated to
manipulate or request data in a database.
SQL Server
The Microsoft relational database product used for the ICM’s local and
central databases.