Installation Guide

Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3) 46
7. PLATFORM
UNINSTALLATION
This chapter details how to remove the Unified Contact Center
Management Portal platform components from the platform. The un-
installation procedure should be performed in the following order:
Uninstalling Data Import Server Component
This process will remove the Data Import Server component. This will
remove the ability to import data from remote datasources (such as ICM or
CallManager) to the Unified Contact Center Management Portal datamart.
Removing Replication
If you have a dual-sided installation then you must follow these steps
to remove replication.
First, you must stop the Management Portal Data Import service. To do
this, proceed as follows:
1. In your Windows desktop, click Start > Run. The Run dialog
window is displayed.
2. In the Open field, enter services.msc. The Services dialog window is
displayed.
3. Right click on the Management Portal Data Import service from the
list of services.
4. Select Stop.
5. Close the Services dialog window.
You may now remove replication.
1. Ensure you are logged in as a domain level user with administrative
rights over both database servers.
2. Navigate to the Start > All Programs > Management Portal > Data
Import Server and click the Cluster Configuration application.
3. Select the Portal Databases tab.
4. Click the Replication button.
5. Click the Unreplicate button to remove replication.
Note Removing replication may take some time.
Once replication has been successfully removed then you may proceed.
Uninstalling Data Import Server Component
1. Insert the CD that came with your old version of the Management
Portal. Close any windows that automatically open