Installation Guide

Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3) 44
6. UPGRADING FROM A
PREVIOUS VERSION
This chapter details how to upgrade from previous Management Portal
versions to version 7.2(3).
Overview
To upgrade the Management Portal, it is necessary to uninstall all of the
components except for the Database Server component. The new version
of the Management Portal is then installed, and your database upgraded.
Caution You should back up all your servers, especially your publisher database
server, before you begin.
Uninstallation
Run through the uninstallation procedure given in Chapter 7 Platform
Uninstallation. Do not uninstall the Database Component. When this is
done, instead of closing down the Add/Remove Programs window, you
should also uninstall the Management Portal: Database Setup program.
Note This step uninstalls the database setup wizard only. Uninstalling the setup
wizard does not affect the database itself. The database itself should not
be removed.
Installation
Install the new version of the Management Portal as described in Chapter 3
Component Installation. During installation of the Database Component,
you must select the option to upgrade an existing database rather than
installing a new database.
Configuration
Click on Start > All Programs > Management Portal > Data Import
Server > Cluster Configuration and check that the settings are correct.
When you are satisfied run services.msc and check that the Management
Portal Data Import Server service is started.
Replication
To set up replication on the upgraded system:
1. Open the Portal Databases tab on the Cluster Configuration
Manager
2. Click Replication to open the Cisco Database Replication
Configuration dialog window
3. Click the Replicate button and confirm
4. Click OK to close the Cisco Database Replication Configuration
window