Installation Guide

Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3) iv
Application Server Component.................................................................. 19
Application Server Component Installation ............................................. 19
Web Server Component.............................................................................. 21
Web Server Component Installation ....................................................... 21
Configuring IIS ........................................................................................ 21
Provisioning Server Component................................................................ 22
Provisioning Server Component Installation ........................................... 22
Provisioning Component Configuration .................................................. 22
Data Import Server Component ................................................................. 23
Data Import Server Component Installation............................................ 23
Product Documentation.............................................................................. 23
Documentation Installation...................................................................... 24
SysMon ......................................................................................................... 24
4. Component Configuration.....................................................25
Database Component Configuration ......................................................... 25
Provisioning Server Component Configuration....................................... 26
Data Replication........................................................................................... 26
Required Account.................................................................................... 26
Configuring the SQLAgentStart Service ................................................. 26
Platform Server Cluster Configuration...................................................... 27
Configuration Overview........................................................................... 28
Common ConAPI Credentials................................................................. 28
CMS Server Setup .................................................................................. 29
Configuration Procedure ......................................................................... 30
CVP Media File Upload................................................................................ 37
Preparing the Configuration .................................................................... 38
Configuring DFS for CVP Media File Upload.......................................... 38
Configuring DFS Root Targets................................................................ 39
Configuring File Replication for CVP Media File Upload ........................ 39
Performance Configuration Checklists ..................................................... 40
Web Server ............................................................................................. 40
Database Server ..................................................................................... 42
5. Post Installation Steps...........................................................43
Logging into the Management Portal ........................................................ 43
Report Uploading......................................................................................... 43