Installation Guide

37 Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3)
Note In some cases, such as where the source and/or target are dual sided, more
than one connection may be created.
There are three basic types of connection:
■ CICM/NAM AWDB
■ Windows authentication Select this option only if the Local
System user has administrator permissions on the server the CICM
is installed on, or if you have configured the Management Portal
Data Import Server service to run under a different user that does
have administrator permissions.
■ SQL Server authentication Most installations should select this
option. Enter the Login Name and Password in the fields provided
■ Common ConAPI Credentials For provisionable CICMs it will
also be necessary to enter the ConAPI credentials:
■ Application Name Enter the name of the application you
created on the CICM/ICM earlier
■ Application Key Enter the password of the application you
created on the CICM/ICM earlier
■ Remote Registry Port The port to connect to on the CICM.
This will normally be 2099
■ Local Registry Port The port the CICM will connect to on
the Database Server. This should be the same as that set up in
the CMS Control Console earlier, and must be unique for each
CICM that will be provisioned by the PortalVIM
■ CICM/NAM HDS
■ Windows authentication Select this option only if the Local
System user has administrator permissions on the server the CICM
is installed on, or if you have configured the Virtualized
Interaction Manager Data Import Server service to run under a
different user that does have administrator permissions
■ SQL Server authentication Most installations should select this
option. Enter the Login Name and Password in the fields provided
■ CallManager
■ User Name Enter the name of the CallManager Administrator
user. This is the user name that the Management Portal Data
Import Server will use when connecting to the CallManager’s web
service
■ Password Enter the CallManager Administrator user’s password
■ Test Click to test the connection to the configured CallManager
CVP Media File Upload
The Cisco Voice Portal (CVP) media file upload provides the capability to
provision WAV announcement files directly to the CVP Server. This
allows the associated WAV announcement for a Network VRU Script in
the ICM to be replaced in near real-time. This solution requires your CVP